Summary
Presentation given with Pravir Chawdhry (Joint Research Centre) at the international congress on trustmarks in electronic commerce in Luxembourg, in September 2003, on a project of the Luxembourg Ministry of the Economy to create a national online dispute resolution (ODR) platform. The legal part, prepared by the CRID (University of Namur), sets out the forms of ODR (online negotiation, mediation and arbitration), the European approach (Article 17 of the e-commerce directive, recommendations, Green Paper on alternative dispute resolution) and the case for a national platform governed by a code of conduct, under the seal of the State and linked to existing out-of-court bodies and to the national e-commerce trustmark. The technical part covers functional requirements, communication and case management tools, trust and security, and strategic choices such as building or buying, open source and the business model.
Reference
H. Haouideg and P. Chawdhry, "Challenges for the creation of an ODR system at a national level", International congress on trustmarks in electronic commerce, Luxembourg, 2003.